order form

please use this form for ordering our dictionary.

personal information for internal use only.

1. Scope
The following Terms and Conditions apply to all editions of the ULTRAMARIN Dictionary on CD-ROM ("Dictionary") distributed by Stichting Media/Art/Investigations ("M/A/I", "us") to our customer(s) ("you").

2. Acceptance of Order
No contract will subsist between M/A/I and our customer(s) for the sale by M/AI/ to you of any Dictionary unless we accept your order. Other than as set out in paragraph 10, that acceptance will occur when we despatch the goods to you, notwithstanding any prior communications between us. We reserve the right to require a written order form from you before accepting your order.

3. Pricing and Taxes
All prices may be subject to change without prior notice. However, we endeavour to regularly update all publicly available sources of price information to ensure that you have accurate information available to you when you order.

Prices include VAT. VAT is shown only on invoices to customers in the Netherlands. All other customers are treated as exempt from VAT. Delivery charges are charged separately, i.e.
- within the European Union: 2,50€
- outside the European Union will be informed about the shipping costs depending on the mode of shipment. Customers will be asked to chose and confirm the mode of shipment.

4. Payment
Modes of payment are either by prepayment, cash on delivery or upon invoice. M/A/I reserves the right to determine the mode of payment. Except for COD M/A/I can only accept payment of the amount in the currency stated to the account shown on the invoice. No other payment (cheque, credit card, PayPal, etc.) will be accepted. All transfer costs are at the expense of the customer.

M/A/I's invoices are due for payment 21 days from their date. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest on overdue amounts at the rate in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

5. Delivery
Within the European Union dictionaries are delivered using first class post, unless otherwise stated. We aim to despatch within reasonable time after receiving your order. We cannot guarantee the availability of any Dictionary and will inform you if the Dictionary you have ordered is not available or when to expect shipment. All costs and delivery details will be provided in the despatch note and/or invoice.

6. Refunds
We will refund the price that you paid for any Dictionary which is unsuitable for your needs if it is returned to us in its original condition within 28 days from the date of invoice. The refund will be made to you on our receipt of the Dictionary, provided that our seal on the CD-ROM-case (jewel or DVD) and the case are unbroken.

If the Dictionary is returned because we sent it to you in error or because it is faulty, we will also refund any delivery charge which you have paid to us and any reasonable delivery cost incurred by you in returning the Dictionary to us. In any other situation you will be responsible for the delivery costs of returning the Dictionary to us. For your own protection, we recommend that you use a recorded-delivery service when returning any Dictionary to us, so that you have proof of return. Please note that we will not refund any priority, express or courier element of any delivery charge.

7. Right to Cancel
By law, you have the right to cancel your purchase within seven working days of the day after the date on which you receive the Dictionary.

On receipt of the Dictionary in its original condition we will refund to you the price that you paid for the Dictionary. Please note our policy on refunding delivery charges, as set out in paragraph 6 above.